Privacy Policy

1. Overview

Obsidian Odds Casino Hotel ("Obsidian Odds," "the casino hotel," "we," "us") operates the website obsidianodds.com and the physical casino hotel property located at 1 Sorren Way, Lake Sorren, Nevada. This Privacy Policy explains what information we gather when you visit our website, book a room, or spend time on the casino hotel floor, and how that information is used, shared, and protected.

By using obsidianodds.com or visiting the casino hotel in person, you agree to the practices described in this policy. If you do not agree, please refrain from using the site or the casino hotel's services.

2. Information We Collect

We collect information in a few different ways when you interact with our casino hotel, including:

• Reservation details — name, contact information, payment details, and stay preferences submitted when booking a casino hotel room or table.
• Identity verification — government-issued photo ID captured at check-in and at the casino hotel cage, as required by Nevada gaming regulation.
• Loyalty & player-tracking data — play history, table preferences, and comp activity if you join the casino hotel's players club.
• Website usage data — pages viewed, browser type, device information, and approximate location, collected automatically when you browse obsidianodds.com.
• Communications — messages you send to our concierge, front desk, or reservations team.

3. How We Use Information

Information collected by the casino hotel is used to:

• Process and confirm room and table reservations at the casino hotel.
• Verify age and identity before granting access to the gaming floor, as required by law.
• Operate the casino hotel's players club, comps, and promotional offers.
• Improve obsidianodds.com and the overall casino hotel guest experience.
• Communicate confirmations, changes, or service updates related to your stay.
• Meet legal, tax, and regulatory obligations that apply to a licensed casino hotel.

4. Sharing & Disclosure

The casino hotel does not sell guest information to third parties. We may share information with:

• Payment processors and booking platforms that support casino hotel reservations.
• Nevada gaming regulators and law enforcement, where legally required of a licensed casino hotel.
• Service providers who support hotel operations, such as housekeeping software or email delivery, under confidentiality obligations.
• A successor entity in the event the casino hotel is sold, merged, or restructured.

5. Gaming Floor & Surveillance Data

As a licensed casino hotel, our gaming floor, cage, and public areas are monitored by surveillance systems for security and regulatory compliance. Footage may be retained and shared with gaming authorities as required. Entering the casino hotel floor constitutes acknowledgment of this monitoring.

6. Data Retention

We retain guest and player information for as long as needed to fulfill the purposes outlined above, including the retention periods required of a Nevada casino hotel by gaming and financial regulation, after which information is securely deleted or anonymized.

7. Your Choices & Rights

Depending on where you live, you may have rights to access, correct, or request deletion of personal information held by the casino hotel. To exercise these rights, contact us using the details below. We will respond consistent with applicable law and our obligations as a regulated casino hotel.

8. Security

The casino hotel uses administrative, technical, and physical safeguards designed to protect guest information, including encrypted payment processing and restricted access to player records. No system is completely secure, and we encourage guests to safeguard their own account credentials.

9. Children's Privacy

The casino hotel's gaming floor and related services are intended for guests twenty-one and older. We do not knowingly collect personal information from children, and obsidianodds.com is not directed at minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our casino hotel operations or applicable law. The "Last updated" date at the top of this page will reflect the most recent revision.

11. Contact Us

Questions about this policy or how the casino hotel handles your information can be directed to:

Obsidian Odds Casino Hotel
1 Sorren Way, Lake Sorren, NV
Front Desk: (555) 019-2244
Website: obsidianodds.com